On Call
Infinity IT On Call services are designed to give you peace
of mind in knowing that you have someone to call when those
questions and unexpected problems arise without having to
worry about the details. The On Call plan has three levels
to suit your needs best.
On Call
Up to four 30 minute remote support calls per month and a 5% discount
on additional services.
Help is just a phone call away. I will guide you through to a
solution over the phone or control your machine using a secure
remote desktop application. If the problem is too complex to
resolve remotely we can set up an on-site visit and the call won't
deduct from the monthly allotment. (Four remote support calls are
regularly $100.00.)
On Call Pro
Everything in the standard On Call package, plus one 2 hour on-site
visit when needed and the discount on additional services increases
to 10%.
In additional to the standard On Call level of support, if you do
require an on-site visit to resolve an issue up to two hours is
included at no additional charge. (A two hour on-site visit is
regularly $120.00.)
On Call Unlimited
Unlimited calls, unlimited visits, unlimited hours.
I'll provide as much remote or on-site service and support as
needed to keep things top-notch.
Included with each level of On Call service is the following...
- Free, off-site backup for up to two machines.
- Free support via email and Twitter.
Give me a call today and get the plan that fits your needs. And if you don't see
something here that's quite what you're looking for, let me know and we can work
out a plan that is.
